Terms and Conditions

Payments 

A non-refundable booking fee will be taken to secure all bookings. This will be deducted from the total treatment fee. If no payment has been made 48hrs prior to the appointment, the appointment will be cancelled. All outstanding balances for treatments must be settled on the day of treatment. Payment by card for treatments and products is preferred. 

Cancellation 

Appointments are difficult to fill at short notice. Therefore, we kindly ask that if you wish to cancel or reschedule your appointment, that you give us at least 48hrs notice. Any deposits paid for treatments will be forfeited if less than 48hrs  is given. 

Lateness 

If you are running late for your appointment please call 07414 234418 and leave a message if you are unable to speak to someone immediately. 

Treatments are given the appropriate appointment lengths and accommodating late patients will impact the rest of the patients booked in that session, as well as other clinicians using the room for their own patients.  Whilst we understand fully that being late may be out of your control if you have not arrived more than 10 minutes into your appointment your treatment will need to be rescheduled. Your deposit may be transferred to your new appointment for the first incident only, subsequent incidents will result in your deposit being forfeited and another one is required before the appointment is rescheduled. 

Failure to attend 

Failure to attend your appointment will result in your deposit being forfeited. Another deposit will need to be paid before your treatment is rescheduled. Failure to attend more than once will mean we are unable to continue seeing you in the clinic. 

Information 

All patients are required to provide contact details; including address, telephone, and email in order to secure an appointment. All patients will complete a medical history form at their first appointment, this is necessary to inform the consultation and treatment planning process. 

All information will be treated as confidential and protected in accordance with Data Protection legislation Patient information will not be shared with third parties without written permission and you will not receive unsolicited information from us. 

Children 

Please do not bring children with you to the clinic. It is the policy of Send Therapy Rooms that no children are allowed in the building.

 

Refunds 

Fees charged for treatment are for the delivery of a treatment and the accompanying service which is inclusive of a consultation and assessment, provision of information and advice, safe treatment with evidence-based products and follow-up appointments, and aftercare advice and support as appropriate. 

Whilst we undertake to provide excellent service; factual, honest, and ethical advice; safe, expert treatment in experienced hands and only the best products, we cannot guarantee your results and cannot offer refunds if the results achieved fail to meet your expectations.

 

Treatment packages 

All treatment packages must be paid for before commencement. Packages must be completed within 1 calendar year. Any treatments that are part of a package and have not been used within 1 calendar year of payment will be forfeited and no refund will be issued 

Consent 

Prior to the commencement of any treatment, you are required to sign a consent form. Upon signing your consent, you are confirming that you understand the benefits and risks of your treatment. Please ask if you would like clarification on any point made on the consent form before you sign. 

Complaints 

If you have a complaint, please inform us as soon as possible. An appointment will be made for you to be seen, or a phone call scheduled if it is more convenient. A copy of our complaints procedure and policy is available on request. We will follow this procedure diligently and would respectfully request that you refrain from posting negative comments on social media before we have had a chance to rectify the situation.